Vol. XXI, No. 135 [ Business World Online ]
Friday, February 08, 2008 | MANILA, PHILIPPINES
BACOLOD CITY — Customer care management provider Convergys Corp. targets to open in April a contact center here, its ninth in the country.
Marife Zamora, vice-president and country general manager, said the company has hired about 100 employees and aims to create 500 new jobs in Bacolod before the end of the year.
"Bacolod City has been providing well-educated English proficient talents and we see a lot of potential," she said during a courtesy call to Mayor Evelio R. Leonardia.
Clint Streit, Convergys president for customer management, also said Bacolod has a pro-business environment because of the support of the local government and the business sector.
‘Flattered’
Mr. Leonardia said the local government was flattered that Convergys has chosen to expand to Bacolod outside of Manila and Cebu.
Convergys currently employs 12,000 people in its six contact centers in Manila and two in Cebu.
"We have set a target that over the next five years, we will double that presence in the Philippines," Mr. Streit said.
Friendly city
Construction is underway for a 3,000-square-meter facility here.
It will include a contact center, administration office, recruitment and training rooms, advanced language laboratory and a cafeteria.
"Our presence here and the kind of support we are getting is really a testament to the fact that Bacolod City is, indeed, the most business-friendly city," Ms. Zamora said. — Chrysee G. Samillano
[ Published by : Business World Online – bworld.com.ph ] February 8, 2008
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